Collection of Information
This application collects various types of information, such as:
Voluntarily provided information . This may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
Location and Sensor Information . We receive a Shipper’s location information when using the TUYA app, including when the app is in use in the foreground or background. We may continuously collect location information and other motion-generated or orientation-generated mobile sensor data from Friendly Delivery Professions (“FDPs”) when the TUYA app is in use in the foreground or background in order to personalize the app experience, assist in finding available markets and/or available delivery opportunities, offer delivery incentives, track the progress and completion of deliveries, and other similar purposes. We also use this information for analytics purposes.
Device Information . We receive information from Users’ devices, including, but not limited to, IP address, web browser type, mobile operating system version, phone carrier and manufacturer and unique device identifiers.
Usage Information . We automatically receive information about your interactions with TUYA websites, including the Platform and mobile software products, such as the pages or other content you view, the products you search for or purchase, and the dates and times of your visits, to help us understand how you use our Platform, help us improve our Platform, and provide you information about our Platform.
Call and Text Information . We work with one or more third parties to facilitate phone calls and text messages between Shippers and FDPs. We receive information about these communications including the date and time of the call or text message, the parties’ phone numbers, and the content of the text messages. We do not record or have access to the content of the phone calls
User Feedback . Shippers and FDPs may be able to rate and review each other at the end of every delivery. Shippers may be able to see a FDPs’ aggregate ratings during a delivery. After a delivery, we may share feedback or comments that Shippers provide with FDPs, but we will not identify the Shipper. We may also share with FDPs their aggregate ratings. Shippers may also provide us information and feedback related to your experience on the Platform, including, but not limited to order reviews.
Background Information on FDPs . TUYA works with third-party providers to perform driving record and criminal background checks on Prospective and active FDPs, and in some instances these third parties provide Prospective and active FDPs records to TUYA as part of the background check process.
Information from Non-affiliated Third Parties. We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Platform with information that we obtain from such affiliated and non-affiliated third parties and information derived from any other products or services we provide.
It is the intent of this application to use personal information only for the purpose for which it was requested, and any additional uses specifically provided on this application. It is highly recommended and suggested that you review the privacy policies and statements of any application you choose to use or frequent as a means to better understand the way in which other applications garner, make use of and share information collected.
Use of Information Collected
TUYA may collect and may make use of personal information to assist in the operation of our application and to ensure delivery of the services you need and request. When FDPs are offered delivery opportunities, they may be able to see the Shipper’s and Consignee’s locations. Once a FDP accepts a delivery request from a Shipper, the Shipper and Consignee can see the FDPs photo, first name and last initial and the FDP can see the Shipper’s first name and last initial. A Customer is also able to see a FDP’s aggregate rating, and other information to identify the FDP. During a delivery, the Shipper and Consignee are able to see the FDP’s real-time location. During a delivery, Shipper, Consignee and FDP are able to call and text each other. Shipper, Consignee and FDP phone numbers are masked and, only in rare instances, may they be able to see the other’s phone number. After a delivery, we may share feedback or comments that a Shipper provides with an FDP, but we will not identify the Shipper. We may also share with FDP their aggregate rating.
At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you fromwww.tuyanow.com and/or www.tuyadriverclub.com. TUYA may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
TUYA does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties. We may share non-personally identifiable information, such as aggregated user statistics and log date, with third parties for industrial analysis, demographic profiling, to deliver targeted advertising about other products or services or other purposes.
TUYA may deem it necessary to follow applications and/or pages that our users may frequent in an effort to glean what types of services and/or products may be the most popular to customers or the general public.
TUYA may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to: Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon TUYA and/or our application;
Maintain, safeguard and/or preserve all the rights and/or property of TUYA; and
Perform under demanding conditions in an effort to safeguard the personal safety of users of www.tuyanow.com or www.tuyadriverclub.com and/or the general public.
Children Under Age of 13
TUYA does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this application.
Unsubscribe or Opt-Out
All users of our application have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our application please send an email that you wish to unsubscribe to firstname.lastname@example.org for Shippers and for FDP’s to email@example.com. If you wish to unsubscribe or opt-out from any third-party applications, you must go to that specific application to unsubscribe and/or opt-out.
Links to Other Web Sites
TUYA shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control. Even though we take precautions to protect User’s data, no security measures can be 100% secure, and we can not guarantee the security of Users data. Any information you transmit to TUYA is at your own risk.
The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and application use by providing simple and secure access and communication of credit card and personal information.
Acceptance of Terms
How to Contact Us
TUYA Now, LLC – Shipper
TUYA Driver Club, LLC – FDP
TUYA Now, LLC
PO Box 55388